Refund policy

Refund and Return Policy

Last updated: August 22, 2026

Thank you for shopping at Scribe and Shine. If You are not entirely satisfied with Your purchase, We are here to help. This Refund and Return Policy outlines the conditions and procedures for returns, replacements, and refunds.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund and Return Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Scribe and Shine, 2nd Main Road, CBI, Hebbal, 560024.
  • Goods (or "Products") refers to the items offered for sale on the Service.
  • Orders means a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Scribe and Shine, accessible from https://www.scribeandshine3d.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Damaged, Defective, or Incorrect Goods

We take great care in packaging and shipping Your Goods. However, if You receive a Product that is damaged, defective, or incorrect, You are entitled to a replacement or a full refund.

  • Notification Window: You must notify Us within 7 calendar days from the date of delivery if Your item arrives damaged, defective, or incorrect.
  • Proof of Damage: To process Your claim efficiently, please provide clear photographic or video evidence showing the damage or defect, along with Your Order details and proof of purchase.
  • Resolution Options: Once verified, You may choose either a free replacement of the damaged item (subject to availability) or a full refund to Your original method of payment.

General Return Policy

To be eligible for a standard return or exchange, please ensure that:

  • The request is initiated within 7 calendar days of receipt.
  • The Goods are unused, unaltered, and in the same condition that You received them.
  • The Goods are in the original packaging, including all tags, documentation, and accessories.
  • You provide the receipt or valid proof of purchase.

Non-Returnable Items

The following Goods cannot be returned or refunded unless they arrived damaged or defective:

  • Custom-made, customized, personalized, or on-demand 3D-printed products.
  • Digital downloads or software licenses.
  • Gift cards and promotional vouchers.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Return Process

To initiate a return or replacement, follow these steps:

  • Contact Our customer support team by email at contact@scribeandshine3d.com with Your Order number and reason for return.
  • For damaged items, attach clear images or a video demonstrating the issue.
  • Once approved, Our support team will provide instructions and the shipping address for returning the item.
  • You are responsible for safely packaging the Goods to prevent damage in transit.

Refunds

Once Your returned item is received and inspected, We will notify You of the approval or rejection of Your refund.

  • Processing: If approved, Your refund will be processed, and a credit will automatically be applied to Your original method of payment within 5 to 10 business days.
  • Shipping Costs: If the return is due to an error on Our part (e.g., damaged, defective, or incorrect item), We will cover all associated return and replacement shipping costs. For all other discretionary returns, return shipping costs are non-refundable and will be the responsibility of the customer.
  • Late or Missing Refunds: If You haven't received a refund after 10 business days, first check Your bank account again. Next, contact Your credit card company or bank, as it may take some time before Your refund is officially posted. If You have done all of this and still have not received Your refund, please contact Us.

Order Cancellations

You may cancel Your Order before it has entered the production or shipping stage. Once an Order has been shipped (or entered custom 3D printing/manufacturing), it can no longer be canceled and must be processed under Our standard return policy.

Contact Us

If You have any questions about Our Refund and Return Policy, please contact Us:

  • By email: contact@scribeandshine3d.com